Case Management
From the duty manager through to service desk operators, a complete clarity is achieved and intelligent routing workflows ensure the correct personnel are dispatched to every service call on time, every time.
- Intelligent service staff routing
- Asset focused service / case management
- Operational SLA adherence
- Personnel tracking and ETAs
- Client / Partner interactive portal

Health & Safety
Integrated Health & Safety Management simplifies and increases confidence throughout service providers through the delivery of our risk, accident, safety equipment and reporting services
- Powerful event-triggered workflow
- Risk and ramifications management
- Emergency situation procedures
- Accident investigations and Government reporting
- Safety equipment maintenance lifecycle

Customer Relations
Oper84U’s Customer Relationship Management module builds upon the data derived from all modules to provide your company with the tools to create a successful proactive professional service company.
- Customer portfolio management
- Contract building and SLA management
- Customisable customer templates
- Profit and contribution analysis
- Opportunity management and upselling from cases

Asset Management
Utilising the powerful asset object class features of Oper84U and a powerful hierarchical template system, your company can build assets classes from templates or custom with full scope to create child and parent assets allowing you to map every part, from a screw to an engine.
- Fully documented asset lifecycle
- Customisable workflow triggers
- Template based asset libraries
- Unlimited parent and child assets
- Unique asset labelling and tracking
